Return policy

Boutique Service & Returns

"Award-Winning Design. Medical-Grade Integrity. Lifetime Commitment."

At LOTTEDS, we specialize in 100% faithful recreations of International Design Competition winners. By utilizing innovative 316A medical-grade titanium steel, we deliver the opulent aesthetic of high-jewelry at a price point that makes luxury accessible to everyone. Your satisfaction is our heritage.

· 24-Hour Concierge Service

Experience personalized care. Our customer service managers are available in real-time via our newsletter or direct email to assist with styling, sizing, or orders. We treat every inquiry with the urgency a luxury client deserves.

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· Refund Available within 2 Days

We provide a "Change of Mind" window. Within 2 days of placing your order, you can request a full refund for any reason. Our streamlined process ensures your funds are returned immediately, maintaining the trust you place in our brand.

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LOTTEDS Global Express Shipping - Priority Logistics

· Express Global Dispatch

Your jewelry will be airborne within 3 days. We prioritize our logistics to ensure that your award-winning designs travel from our master craftsmen to your doorstep via the fastest possible routes.

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· 30-Day Boutique Exchange & Return

For New Members

You can request a return or exchange within 30 days of receipt. We will provide detailed instructions to ensure your jewelry is handled with care. While return shipping is the responsibility of the client, LOTTEDS will reimburse you 2-10 times the shipping cost (plus other damages) in the form of a high-value shopping voucher.

For exchanges, we cover the cost of shipping the new piece to you. We are committed to ensuring your LOTTEDS experience is nothing short of perfection.

For Returning Members

To our loyal patrons (those who have shopped on our affiliate FARI sites or previous boutiques): We offer a "No-Return" Replacement Policy.

If you are dissatisfied for any valid reason, we will simply send you a new replacement piece or issue a direct refund without requiring you to return the original item. This is our way of showing the ultimate respect for your continued support.

· Lifetime Craftsmanship Warranty

Every LOTTEDS piece is a work of art, hand-finished by master craftsmen. Because we use 316A medical-grade titanium steel, our jewelry is built to last a lifetime. We offer permanent free replacement parts. Whether you need to adjust a size or replace a link, we provide free parts and instructional videos to keep your jewelry in pristine condition.

Global Client FAQ

Q: Why are Lotteds' prices so accessible if the quality is boutique-level? A: Traditional luxury houses charge a 500% markup for brand names and gold weight. By using medical-grade titanium steel, we replicate the exact weight and luster of $20,000 award-winning designs without the "precious metal tax."

Q: I live in the EU/North America. Is the return process complicated? A: Not at all. We have a dedicated support team for our Western clients to ensure smooth communication. Our voucher reimbursement system often makes the return more profitable for the customer.

Q: Can I wear my jewelry while waiting for an exchange? A: We recommend keeping the item in its original condition for a full refund, but for exchanges, our primary goal is your happiness. Contact our manager for a flexible solution.

Questions regarding after-sales returns should be sent to:

service@lottedsjewelry.com

(Formerly Lotteds Group)