LOTTEDS JEWELRY

Questions, answered straight

If an answer here disagrees with something a person told you, this page wins.

Is the silver real sterling silver?

Yes. Every piece is solid S925 sterling silver — 92.5% silver — and is hallmarked. Nothing is plated, bonded or filled. If a piece ever measures below the hallmark we will replace it at our cost.

Are the diamonds natural or lab-grown?

Lab-grown unless the product page says otherwise, and always stated where it matters. A lab-grown diamond is chemically, optically and physically a diamond; it is grown rather than mined. We state the clarity and colour range we can stand behind, and we leave the field blank rather than guess.

How much do I actually get back if I sell a piece back?

The buy-back base is the price you paid minus the handling fee, return shipping, re-import duty and VAT, packaging and certificate re-issue, and — in the cash track only — payment and currency costs. Everything we charge is capped at 60% of what you paid, so your base never falls below 40%. The handling fee is 30%, reduced by tier. Run your own numbers on the Transparency page before you buy.

Why is the handling fee 30%?

It covers authentication and grading on arrival, metal assay, serial verification, cleaning, rhodium re-plating, re-photography, re-listing and the maintenance of your Asset File. It is a cost figure, not a margin, it is the same for every piece, and it only ever goes down as your tier rises.

Can the import duty be reduced?

Not by us — it is collected by customs, not by the store. What we can do is route the return through formal import entry rather than a personal postal item, which cuts the figure by more than half, and we are working towards regional receiving points that remove it entirely. Duty is always shown to you at actual cost with the receipt.

How do I verify a piece?

Enter the piece number and the email address used on the order at Verify your piece. No account is needed and nothing is stored by the verification tool itself. Both parts are required, which is what stops someone enumerating numbers and reading other people's records.

Can I get Store Credit instead of cash?

Yes, and it is usually worth more. Store Credit earns 5% for each year you have held the piece — 125% at year five, 130% from year six — and carries no transfer or currency cost. Cash does not grow and is capped at the price you paid.

Do you resize rings?

Yes. Tell us the size when you order and we set it before shipping. Re-sizing later, on request, is quoted in writing before any work begins.

Is it safe to send a piece back for buy-back?

We send a written quote before you ship anything, the parcel is insured, and everything is unpacked on camera on arrival. If our quote and the piece disagree, you can walk away at our cost.

How long does delivery take?

9–18 business days in total: 2–4 days of handling and setting, then 7–14 days of tracked, insured transit. You receive the tracking number and the piece number as the parcel leaves the workshop.

Still unsure? Ask us the exact question — including the awkward ones about duty.

Last updated 2026-10-09 · LOTTEDS JEWELRY · Transparency · FAQ · Verify your piece