Shipping Policy

Shipping & Delivery

Priority air freight. Duties included. Zero surprises at your door.

Core Promise: All LOTTEDS orders ship via air freight priority (DHL, FedEx, or UPS). We never use sea freight or economy ground shipping for international orders. All duties and taxes are included in the price you see — no extra charges on delivery.

Shipping Rates by Region

European Union

France, Germany, Italy, Spain, Portugal, Austria, Belgium, Netherlands, Luxembourg, Denmark, Sweden, Finland, Ireland, Greece, Poland, Czech Republic, Hungary, Romania, Bulgaria, Croatia, Slovenia, Slovakia, Estonia, Latvia, Lithuania, Malta, Cyprus, plus Algeria, Angola, and 60+ more

Standard Express

Orders $0.00–$150.00
$7.00
Orders $150.00 and up
FREE

Super Express Delivery

Orders $0.00–$250.00
$10.00
Orders $250.00 and up
FREE

International

United States, Canada, United Kingdom, UAE, Japan, South Korea, Singapore, Malaysia, Thailand, Vietnam, Indonesia, Philippines, India, Brazil, Mexico, South Africa, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Israel, Turkey, New Zealand, and 167+ more

Standard Express

Orders $0.00–$150.00
$7.00
Orders $150.00 and up
FREE

Super Express Delivery

Orders $0.00–$250.00
$10.00
Orders $250.00 and up
FREE

Switzerland & Australia

Standard Express

Orders $0.00–$300.00
$13.00
Orders $300.00 and up
FREE

How Your Order Moves

  • Order Confirmation & Review — Immediately
  • Quality Inspection — 1–3 business days
  • Air Dispatch — Within 24 hours of inspection
  • Final Delivery — 3–10 business days (varies by region)

Region-Specific Estimates

  • United Kingdom: 3–5 business days
  • United States: 5–8 business days
  • Germany & Western Europe: 6–10 business days
  • Australia & New Zealand: 7–12 business days
  • Rest of World: 7–15 business days

These are estimates based on actual logistics data. Most orders arrive faster than the listed window. Customs clearance is handled by local authorities and may occasionally cause delays beyond our control — but we proactively monitor every shipment and assist if anything gets held up.

Tracking Your Order

You'll receive a tracking number as soon as your order ships. Track it in real time from our studio to your doorstep. If you haven't received tracking within 3 business days, email service@lottedsjewelry.com and we'll update you immediately.

Duties & Taxes

All duties, customs fees, and import taxes are included. The price you see at checkout is the final price. You will never be asked to pay additional fees when your package arrives. We handle all customs clearance on your behalf.

Lost or Delayed Packages

Every shipment is fully insured. In the rare event that a package is lost in transit, we will dispatch a complimentary replacement — no waiting for an investigation to complete. If your order exceeds the normal delivery timeframe, contact info@lottedsteam.com and we'll resolve it immediately.

Address Changes

Need to update your shipping address after placing an order? Email service@lottedsjewelry.com as soon as possible. We can update your address up until the moment your order is dispatched.

Track Your Package

Have your tracking number ready? Enter it below for real-time status.

Package Tracking

Questions? Email us at service@lottedsjewelry.com